Claims Feedback

Claims Feedback
Thank you for your time – your feedback is important to us. We appreciate your honest and constructive feedback to help us understand how we can provide a better experience for all our clients. It also helps us provide recognition to our team members who have gone over and above to service you as an important client to us. Providing your name and property address will give us the ability to look at your specific claim and provide us a better understanding of your feedback. If however you would like to remain anonymous, please write anonymous in the name and address field below.

Name

Property address

Overall how would you rate your claims experience?
poor fair neutral good excellent
How would you rate our responsiveness to your inquiries and overall communication?
poor fair neutral good excellent
Was the claim settled within your expected timeframe (factoring in that repairs in certain claims can take some time)?
poor fair neutral good excellent
How would you rate our advocacy for you as our client in your claim against the insurer?
not applicable poor fair neutral good excellent
If an assessor was appointed, how would you rate their overall professionalism (Communication, Knowledge, Responsiveness)?
not applicable poor fair neutral good excellent
Where the insurer has appointed a builder to repair your property, how would you rate the workmanship & professionalism of the builder?
not applicable poor fair neutral good excellent
What was the final outcome of your claim?
my claim was paid in full my claim was partially denied my claim was denied in full
If your claim was declined partially or in full was a proper and concise explanation given with regard to the declinature?
not applicable yes no
What could we have done more/better/less/differently to enhance your claims experience and/or do you have any other comments you feel may assist?
What could we have done more/better/less/differently to enhance your claims experience and/or do you have any other comments you feel may assist?
Would you like someone to contact you to discuss your feedback, if yes please provide your contact details in the above question?

Referrals are the kindest compliment you can give us. Do you own a unit in another complex or do you have others in your network (family, friends, colleagues) that own units in another complex that you feel could benefit from receiving a quote from us.